FAQ
Frequently Asked Questions
Answers to common questions about products, orders, shipping and support.
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Who runs this website?
This website is operated by Healthy Life, an Independent Herbalife Distributor. It is not the official Herbalife website: it is our place to introduce the products and help you choose.
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How do I choose the right products for me?
Start with our routines by goal, or get in touch. Based on your habits and goals, we will help you explore suitable products, flavours and combinations.
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Do the products replace a balanced diet?
No. Herbalife products should form part of a varied, balanced diet and an active lifestyle. Consult your doctor if you have specific dietary needs or health conditions.
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How do orders, payments and shipping work?
Place your order directly on the website using Shopify’s secure checkout. Payment methods, delivery times and shipping costs are shown during checkout and in the store policy pages.
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Can I exchange or return a product?
Return and exchange conditions are set out in our store policy, linked in the footer. Contact us before buying if you have any questions.
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I already have a Distributor. Can I shop here?
Your personal relationship with your Distributor is important. If you already have a Distributor, we encourage you to continue with them. If you do not yet have one, we will be happy to help.
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How can I contact you?
You will find all our details on the Contact page. Reach us using the form, by email or on WhatsApp, where available.
Couldn’t find your answer?
Get in touch. Healthy Life is here to help
Every situation is different. Tell us about yours and we will find a suitable solution together.